cXem Training
cXem Training
Synopsis
This training will provide will you with an overview of cXem in relation to your role as a Regional Sales and Service (RS&S) agent. The following modules will cover a range of topics across the student journey and provide you with an understanding of the cXem, TAFE Queensland’s business operating model.Unit Overview
The training will provide you with video content, business processes and underpinning instructions to support you in your role in engaging students to commence their journey with TQ.
Modules for all RS&S staff to complete are:
- Cxem Introduction
- Getting Started in the CRM
- Customer Engagement at TQ
- Customer Management at TQ
- Communication, Activities and Knowledge Articles
- Ancillary Systems, Views and Reports